Completed -
The scheduled maintenance has been completed.
May 17, 00:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 22:00 BST
Scheduled -
Date: Saturday 16th May 2026 Impact Window: 22:00 – 00:00 (2 hours) Impact: During this time, you will not be able to prove your identity using a Passport via the website. Other forms of ID will be unaffected via the Website. The GOV.UK One Login app & and GOV.UK ID Check App will continue to work as normal, so you can use the app instead or try again after 00:00. Affected OneLogin Services: Identity proving
May 13, 11:46 BST
Resolved -
Important: GOV.UK One Login service restored Service has been restored following the earlier Major Incident affecting Face to Face Post Office Journeys. All affected systems are now operational, and teams are monitoring performance to ensure stability. If your return link wasn’t working this should now be resolved. No further updates will be provided at this point.
May 11, 12:35 BST
Investigating -
We are currently investigating an issue affecting the Face-to-Face Post Office Identity Proofing Journey and some users may experience disruption accessing services. Technical teams are investigating to identify the cause and restore normal service.
Next Update: We’ll share another update by [12:32], or sooner if anything changes.
May 11, 10:36 BST
Completed -
The scheduled maintenance has been completed.
May 10, 22:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 18:30 BST
Update -
We will be undergoing scheduled maintenance during this time.
May 6, 13:13 BST
Scheduled -
Date: Sunday 10th May 2026 Impact Window: 18:30 – 22:30 (4 hours) Impact: Between 18:30 and 22:30, users will be unable to prove their identity via the web journey only. Users who have already proved their identity can reuse their saved details. The GOV.UK One Login app and in person identity proving will remain unaffected, and users can either use the app during this time or retry the web journey after 22:30. GOV.UK ID check app will not be affected by this maintenance. Affected OneLogin Services: Identity proving (Web only)
May 6, 11:06 BST