Date: Sunday 26th April 2026 Impact Window: 18:00 – 19:00 (1 hour) Impact: During this time, you will not be able to prove your identity using the website. The GOV.UK One Login app will continue to work as normal, so you can use the app instead or try again after 19:00. Affected OneLogin Services: Identity proving Posted on
Apr 15, 2026 - 09:36 BST
Resolved -
After monitoring overnight, the incident has been confirmed as resolved.
Apr 16, 09:48 BST
Monitoring -
A fix has been implemented and we are monitoring the service.
Apr 15, 19:15 BST
Investigating -
Some users are experiencing issues completing their OneLogin user journey, we are currently investigating the issue and will provide an update shortly.
Apr 15, 18:47 BST
Resolved -
Service has been restored following an earlier Incident. A small subset of users were unable to access One Login. All affected systems are now operational, and teams are monitoring performance to ensure stability. Root cause Investigations will now follow. No further updates will be provided at this point.
Apr 15, 11:44 BST
Completed -
The scheduled maintenance has been completed.
Apr 9, 06:45 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 06:30 BST
Scheduled -
Date: Thursday 9th April 2026 Impact Window: 06:30 – 06:45 (15 minutes) Impact: You may experience issues accessing government services at this time. If you do, try again after 6:45am. Affected OneLogin Services: Identity proving
Apr 8, 12:12 BST