Resolved -
For information, the Gov.Uk One Login service had an issue where the Identity Proving Service was unavailable between 13:46 hrs to 13:54 hrs. This meant that all ID Proving and Reuse journeys requiring a proven identity were unable to be accessed during this window. Services requiring authentication only were not affected. The Incident is now resolved.
Jul 15, 13:46 BST
Completed -
The scheduled maintenance has been completed.
Jul 9, 09:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 08:30 BST
Scheduled -
Essential maintenance planned for identity proving services on Mobile App on Wednesday 09th July 2025 between 08:30 hrs and 09:30 hrs. During this period, users may notice intermittent interruptions while trying to use a driving licence on the mobile app. As soon as the maintenance is complete at 09:30 hrs, normal service will be resumed.
Jul 7, 16:14 BST
Resolved -
For information, the Gov.Uk One Login service has had an intermittent issue on the Mobile App affecting the Identity Journey between 18:00hrs to 19:10hrs. The service is now stable, further investigations will continue tomorrow.
Jul 3, 18:00 BST
Completed -
The scheduled maintenance has been completed.
Jul 3, 09:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 08:30 BST
Scheduled -
Essential maintenance planned for identity proving services on Mobile App on Thursday 03rd July 2025 between 08:30 hrs and 09:30 hrs. During this period, users may notice intermittent interruptions while trying to use a driving licence on the mobile app. As soon as the maintenance is complete at 09:30 hrs, normal service will be resumed.
All other services will be operational.
Jul 2, 12:15 BST