GOV.UK One Login status updates

All Systems Operational

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When we are experiencing difficulties with GOV.UK One Login, we'll post updates on this page.

If the issue you’re experiencing is not listed in these status updates, there are other ways to get help.

Authentication (Sign in / Creation) Operational
Sign In Operational
Creation Operational
Account management Operational
Your services Operational
Your settings Operational
Identity reuse Operational
Identity proving Operational
Identity proofing and verification Operational
Web-based identity checks Operational
Mobile app identity checks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Essential maintenance planned for web based identity proving service using passport on One Login. Apr 19, 2025 08:00-18:00 BST

Essential maintenance planned for web based identity proving service using passport on Saturday 19 April 2025 between 8 am to 6pm.
The probability for a downtime is very low, however there could be a short duration where users may experience disruption due to upgrade activities being carried out by the service provider on that day. The disruption will only be limited to using a passport on the web for proving identity.
Mobile App users and all other means of proving identity on the web will remain unaffected.
Posted on Apr 17, 2025 - 10:19 BST
Apr 18, 2025

No incidents reported today.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025
Essential maintenance planned for web based identity proving service using passport on One Login.
Completed - The scheduled maintenance has been completed.
Apr 12, 23:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 00:00 BST
Scheduled - Essential maintenance planned for web based identity proving service using passport on Saturday 12 April 2025. At the moment, we are unable to provide a definite time window as it has not yet been communicated to us by our supplier.
Although a downtime is not expected, there could be a short duration where users may experience disruption due to upgrade activities being carried out by the service provider on that day. The disruption will only be limited to using a passport on the web for proving identity.
Mobile App users and all other means of proving identity on the web will remain unaffected.
Apr 11, 13:34 BST
Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025
Important: GOV.UK One Login is experiencing issues on web journey identity proving and reuse
Resolved - This incident has been resolved.
Apr 9, 08:29 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 08:24 BST
Investigating - We are aware of and investigating a problem with GOV.UK One Login.

Users are unable to verify and reuse their identity via the web journey, though they can still sign in.

The mobile journey is not affected, and users can continue to use it without issue.

We're looking into this as a matter of urgency and will update you as soon as we know more.
Apr 9, 07:55 BST
Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

Apr 4, 2025
Important: GOV.UK One Login had issues with Authentication service
Resolved - We had a problem with GOV.UK One Login. Authentication service was impacted for some users between 11:05 to 11:45 AM.
This meant that some government services users were unable to sign-in to One Login during this window.
This is a retrospective notification.
Apr 4, 11:05 BST
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