GOV.UK One Login Status - Important: GOV.UK One Login - Users are unable to prove their identity

Important: GOV.UK One Login - Users are unable to prove their identity

Incident Report for GOV.UK One Login

Resolved

This incident has been resolved.

Posted Oct 25, 2023 - 18:37 BST

Investigating

We are aware of and investigating a problem with GOV.UK One Login.

- Users are unable to prove their identity.
- Users are still able to sign-in and create and manage accounts, but will not be able to prove their identity.

We're looking into this as a matter of urgency and will update you as soon as we know more.

Posted Oct 25, 2023 - 18:16 BST

This incident affected: Identity proving (Identity proofing and verification, Web-based identity checks) and Identity reuse.