Following a period of extended monitoring, we are pleased to confirm that service has been restored and continues to operate as expected, with no further degradation identified.
Thank you for your patience and understanding throughout the incident.
Posted Nov 11, 2026 - 16:09 GMT
Monitoring
We can confirm that users should now be receiving their sign-in security codes via text message within the expected timeframe.
We are continuing to closely monitor the service for any further degradation. We apologise for any inconvenience caused during this incident.
Posted Nov 11, 2026 - 15:12 GMT
Investigating
We are aware of issues where users may experience delays receiving their sign-in security code by text message. Where a code is delayed, it may have expired by the time it is received and will no longer be valid.
Repeated requests for new codes can result in the account being temporarily locked for up to 2 hours.
We apologise for any inconvenience but we continue investigate this urgently.
Posted Nov 11, 2026 - 12:56 GMT
This incident affected: Authentication (Sign in / Creation) (Sign In, Creation), Identity proving (Identity proofing and verification, Web-based identity checks, Mobile app identity checks), Account management (Your services, Your settings), and Identity reuse.