Important: GOV.UK One Login is experiencing issues for users proving their identity Face to Face

Incident Report for GOV.UK One Login

Resolved

For information, the GOV.UK One Login service had an issue where the Face-to-Face Identity Proving Service was unavailable from 15:05 to 16:05. The Incident is now resolved. We are investigating the root cause with the Vendor.

Posted Feb 12, 2026 - 15:05 GMT