Important: GOV.UK One Login is is experiencing issues on identity proving and reuse

Incident Report for GOV.UK One Login

Resolved

Update:
Issues on identity proving and reuse services has been resolved.
All systems operational.

Posted Apr 08, 2024 - 11:08 BST

Update

Update:
Issues on identity proving and reuse services has been resolved.
All systems operational.

Posted Apr 08, 2024 - 11:06 BST

Monitoring

Update: The issue has been fixed and we are currently monitoring.

Posted Apr 08, 2024 - 10:43 BST

Investigating

We are aware of and investigating a problem with GOV.UK One Login.

- Users are unable to verify and reuse their identities but will be able to sign-in

We're looking into this as a matter of urgency and will update you as soon as we know more.

Posted Apr 08, 2024 - 10:25 BST

This incident affected: Identity proving (Identity proofing and verification, Web-based identity checks, Mobile app identity checks) and Identity reuse.