GOV.UK One Login is experiencing issues on identity proving for passports

Incident Report for GOV.UK One Login

Resolved

This incident has been resolved.

Posted Nov 30, 2023 - 09:15 GMT

Update

We are continuing to monitor for any further issues.

Posted Nov 29, 2023 - 18:08 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 29, 2023 - 18:07 GMT

Update

We are continuing to investigate this issue.

Posted Nov 29, 2023 - 17:28 GMT

Investigating

We are aware of and investigating a problem with identity proving on GOV.UK One Login.

Posted Nov 29, 2023 - 17:24 GMT

This incident affected: Identity proving (Identity proofing and verification, Web-based identity checks).