Important: GOV.UK One Login is experiencing intermittent issues for users proving their identity

Incident Report for GOV.UK One Login

Resolved

This incident has been resolved.

We apologise for any inconvenience caused during this period.

Posted Oct 09, 2023 - 17:36 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 09, 2023 - 16:07 BST

Investigating

We are aware of and investigating intermittent problems with GOV.UK One Login. Intermittent errors will affect most users currently trying to verify their identity.

We're looking into this as a matter of urgency and will update you as soon as we know more.

Posted Oct 09, 2023 - 15:11 BST

This incident affected: Identity proving (Identity proofing and verification, Web-based identity checks, Mobile app identity checks).