Important: GOV.UK One Login service restored Service has been restored following the earlier Major Incident affecting users Proving their Identity using a Passport via the Web Journey. All affected systems are now operational, and teams are monitoring performance to ensure stability.
No further updates will be provided at this point.
Posted Jul 08, 2026 - 12:14 BST
Investigating
We are currently investigating an issue, and users may experience an issue Proving their Identity using a Passport via the Web Journey. The GOV.UK OneLogin App, GOV.UK Check ID App and Identity reuse Journeys are not affected and users may use these routes to access services. Technical teams are investigating to identify the cause and restore normal service.
Next Update: We’ll share another update by [12:19], or sooner if anything changes.
Posted Jul 08, 2026 - 11:22 BST
This incident affected: Identity proving (Identity proofing and verification, Web-based identity checks, Mobile app identity checks) and Identity reuse.