We've resolved the issue with Driving Licences on the mobile app that affected GOV.UK One Login today, and full service has been restored.
Posted Jul 06, 2024 - 11:10 BST
Monitoring
The issue with web based identity proving using Driving License has been resolved. We continue to monitor the services.
Posted Jul 05, 2024 - 23:37 BST
Update
We are still investigating the issue with GOV.UK One Login. Some users are experiencing intermittent failures with identity proving when using Driving Licence on the mobile app.
We're looking into this as a matter of urgency and will update you as soon as we know more.
Posted Jul 05, 2024 - 17:16 BST
Update
We are still investigating the issue with GOV.UK One Login. Some users are experiencing intermittent failures with identity proving when using Driving Licence on the mobile app.
We're looking into this as a matter of urgency and will update you as soon as we know more.
Next update expected at/before 17:00
Posted Jul 05, 2024 - 15:56 BST
Investigating
We are aware of and investigating a problem with GOV.UK One Login. Some users are experiencing intermittent failures with identity proving when using Driving Licence on the mobile app.
We're looking into this as a matter of urgency and will update you as soon as we know more.
Next update expected at/before 16:00
Posted Jul 05, 2024 - 14:47 BST
This incident affected: Identity proving (Mobile app identity checks).