Important: GOV.UK One Login is experiencing issues on identity proving for KBV

Incident Report for GOV.UK One Login

Resolved

The issue with web based identity proving using KBV has been resolved.
All services are operational.

Posted Sep 24, 2024 - 17:52 BST

Monitoring

Identity proving using KBV route is working ok now. We are currently monitoring.

Posted Sep 24, 2024 - 17:21 BST

Investigating

We are aware of and investigating a problem with GOV.UK One Login. Users are currently unable to use KBV route to prove their identity for the web journey.

We're looking into this as a matter of urgency and will update you as soon as we know more.

Posted Sep 24, 2024 - 16:10 BST

This incident affected: Identity proving (Web-based identity checks).